Payment, Orders & Delivery
How do I make a payment?
Payments can be made securely online by using a debit/credit card.
How will I know my order has been processed?
You will receive a confirmation email upon completion of your order.
How will I know when my order has been dispatched?
A confirmation email will be sent when your order has been dispatched.
How much is delivery?
If you’re within our selected postcodes, you can get free local delivery on weekends in Birmingham.
All other nationwide deliveries are completed by a Premium Tracked Delivery service (2-3 days). Plant delivery is charged at £6.99 to the UK Mainland excluding Northern Ireland.
What are your delivery days?
For local deliveries, we will be dropping all orders before 5pm Thursday at your doorstop on Saturday morning!
For nationwide deliveries, our delivery days are Tuesday to Friday. In order to avoid having plants sitting around for days we do not offer weekend deliveries outside of Birmingham.Therefore orders placed after 11am on Thursday will be dispatched on the following Monday. Any orders placed after 11am on our delivery days or weekends will take no longer than two working days to arrive. If there are any issues with completing your delivery, we’ll make you aware as soon as possible.
What do I do if nobody is home at the time of delivery?
If you are aware you are unable to receive your parcel, please use your tracking details to contact ourselves or the courier. You will then be able to arrange for the delivery to be left in a safe place or with a neighbour.
How do you package your plants?
Our plants are packed with serious love and care! We want them to arrive as happy and healthy as they left. Plants are packaged based on their size and needs. Where possible we use recyclable and environmentally conscious materials.
Packaged, sealed and delivered with love
We package our plants with a whole lot of love and care with the aim of keeping them protected until they arrive in your home. In the box you'll find all you need to take care of your new friend!