Privacy Policy

We respect your privacy and keeping your privacy protected is important to us.

We only ask for personal information when needed in order to complete our service to you.

What data do we collect and how do we collect it?

Jungle Houseplants LTD collects personal identifiable information you supply when placing an order, subscribing to our newsletter or completing voluntary feedback or questionnaires. This personal information includes your name, mailing address, email address and telephone number. We use this information in order to complete our service to you.

We also collect tracking data and meta-data as you navigate your way through a website using Google Analytics in order to help us improve and develop our service to you.

How will we use your data?

Jungle Houseplants collects your data to:

Fulfill your orders and manage your account. This includes passing data to Our Providers in order to complete our service.
Email you with our newsletter if subscribed.
Email you with special offers.
Improve our data and service by collection of data through Google Analytics, this is done anonymously.

How do we store your data?

Jungle Houseplants securely stores your data with Shopify INC the provider of our website hosting, e-commerce platform and content management. Shopify INC are compliant with the General Data Protection Regulations (GDPR). We only retain data for as long as is necessary in order for us to complete our service.

Our Providers

Shopify INC host our e-commerce platform, content management and website hosting. Shopify INC collect and store your data securely.

Klaviyo to manage our content and customer interaction such as email subscriptions and post-purchase follow ups.

Google Analytics record anonymous website tracking in order to improve our service. This includes tracking information such as pages you visit on our site, the browser type used and the operating system you use.

DPD fulfill our orders and therefore we pass on the necessary information such as your name, mailing address, telephone number and email address in order to complete your order.

What are your data protection rights?

Jungle Houseplants would like to make you fully aware of your data protection rights. Every user has the right to the following:

The right to access - You have the right to request Jungle Houseplants for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Jungle Houseplants correct any information you believe is inaccurate. You also have the right to request Jungle Houseplants to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Jungle Houseplants erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Jungle Houseplants restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Jungle Houseplants processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Jungle Houseplants transfer the data that we have collected to another organization, or directly to you, under certain conditions.

Right to object – You have the right to object to certain types of processing such as direct marketing.

Right to object to automated processing, including profiling –You also have the right to be subject to the legal effects of automated processing or profiling

Right to judicial review- In the event that Jungle Houseplants refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined below

All of the above requests will be forwarded on should there be a third party involved in the processing of your personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: info@jungle-houseplants.co.uk

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – Jungle Houseplants uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Jungle Houseplants website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Jungle Houseplants keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 26th May 2020

How to contact us

If you have any questions about Jungle Houseplants’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Email us at:info@jungle-houseplants.co.uk

Complaints

In the event that you wish to make a complaint about how your personal data is being processed by Jungle House Plants or third parties acting on our behalf, or how your complaint has been handled, you have the right to lodge a complaint directly with Jungle Houseplant’s Data Protection Officer.